Question 1

Do you work with all FIs?

Accepted Answer

Yes. We support families using ACDS, ISS, and any other Fiscal Intermediary in the Tri-State area.

Question 2

Are your staff pre-screened?

Accepted Answer

Absolutely. All workers undergo background checks, interviews, reference checks, and specialized training.

Question 3

Do you offer both Community Hab and Respite?

Accepted Answer

Yes — we staff both services and match families based on their specific self-direction plans.

Question 4

Can you help with self-direction submissions?

Accepted Answer

Yes. We offer dedicated administrative support to make the submission process smoother for families and brokers.

Question 5

How soon can we be matched with a worker?

Accepted Answer

Timing varies, but most families are matched within 1–3 weeks, depending on location and specific care needs.

Question 6

Do you offer any additional support programs for families?

Accepted Answer

Yes! Beyond matching, we provide ongoing support, replacement coverage guarantees, and administrative guidance.

Frequently Asked Questions